Privacy Policy

Introduction

CarSharePK (“we”, “us”, “our”) operates an online carpool / ride-matching platform in Pakistan. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, and related services.

Information we collect

We may collect: account details (name, phone, email), profile information, driver documents where applicable, ride and booking information, payment and wallet-related records, communications with support, device/technical data, and usage logs needed to operate and secure the service.

How we use information

We use your information to provide and improve the platform, match riders and drivers, process payments and wallets where enabled, verify driver accounts, send service and security notices, comply with law, detect fraud and abuse, and respond to support requests.

Sharing of information

We may share limited information with drivers and riders as needed to arrange trips (e.g. name, contact, trip details). We may use trusted service providers (hosting, SMS, maps, analytics) under appropriate safeguards. We may disclose information if required by law or to protect rights, safety, and security.

Security

We implement reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Retention

We retain data as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements.

Your choices

Where applicable, you may request access, correction, or deletion of certain personal data by contacting us. We may need to verify your identity before fulfilling requests.

Changes

We may update this Privacy Policy from time to time. Continued use of the service after changes constitutes acceptance of the updated policy where permitted by law.